Warranty and terms of service of physical store

Warranty Terms for purchased items

Warranty length

1. All spare parts and accessories sold by us have 6 months warranty


2. All scooters sold by us have got 12 months warranty UNLESS stated otherwise in the description, then the description specifies the length of the warranty.

Who is covered?

The person that has originally purchased the item from us. The warranty is not transferable or can’t be traded in for cash/vouchers/store credit.

What is covered by the warranty?

We cover all manufacturer defects. Escooter Clinic WILL NOT COVER:

Wearing parts listed below but not limited to:

• Brake pads
• Tyres
• Tubes
• Rubber parts

Misused items will not be covered. Every single part/scooter purchased from Escooter Clinic has to be maintained and can’t be used in WET conditions. Any damage resulting due to water ingress (Unless the product is clearly labeled as waterproof) will not be covered by the warranty.

Non maintained, abused, items after an accident, any damage not resulting in normal wear and tear will NOT be covered and will lead to a LOSS of the warranty. The product to maintain the warranty MUST be serviced by Escooter Clinic, any attempts of fixing, or disassembling the product by the customer will VOID the warranty.

If you notice that the product is faulty STOP USING IT IMMEDIATELY. Further use of a faulty/damaged product can lead to the warranty being voided. Escooter Clinic will not be held liable for extended damages due to improper use.

WARRANTY FOR REPAIRS DONE AT ESCOOTER CLINIC

Escooter Clinic gives a warranty of 6 months for most of the repairs and spare parts fitted

Exclusions:

• If the scooter was water damaged, and the customer didn't decide to replace all of the parts that were in contact with water
• Wearable parts like tyres, inner tubes, puncture repairs, rubber grips etc.
• Trying to carry out repairs on your own will void the warranty with Escooter Clinic
• For the warranty to be granted all repairs have to be done by Escooter Clinic

Terms and conditions for repairs (Including warranty work):

• We charge £5 a day of storage charges.
• We charge a diagnostic fee of £30 for scooters, and £50 for any other PEV.
• If a scooter is brought in as a warranty claim, and the claim is denied, then a minimum diagnostic fee of £50 applies.

IN-STORE SHOPPING TERMS

PLEASE NOTE THAT ALL PURCHASES IN STORE ARE FINAL, AND WE DO NOT ACCEPT RETURNS.

Arranging the parts/scooter to be brought to our store

If the item has been purchased/repaired in our local store, then the customer is responsible for bringing the item back to our store for us to assess it and carry the warranty checks/repairs.

Scooters, spare parts, and repairs.

If the product that has been assessed by Escooter Clinic will be found in violation of the warranty then the customer may be requested to cover costs of the checkup (completely at the discretion of Escooter Clinic).

DEPOSITS

• All deposits paid in-store or online are non-refundable.
• A deposit places a hold on the item for a period of 30 days from the date of payment.
• If the customer does not pay the full amount for the held item within 30 days of placing the deposit, the deposit will be forfeited.
• The deposit amount will not be credited towards future purchases if the original item is not purchased within the 30-day hold period.
• Deposits are non-transferable to other items or customers.
• Deposits are non-refundable due to the item being removed from sale and held specifically for the customer, which incurs costs and affects our inventory management.