Warranty and terms of service of physical store

Our Warranty – Now Transferrable for Added Peace of Mind

At Escooter Clinic, we believe in long-term value and real protection. That’s why all our Personal Electric Vehicles (PEVs) come with a comprehensive warranty—12 months on all scooters and 6 months on batteries, spare parts, and accessories, unless otherwise stated. We also provide a 6-month warranty on most repairs and fitted parts, so your investment stays protected even after your purchase.

We’re also proud to now offer a transferrable warranty, meaning if you sell your PEV, the remaining warranty can be passed on to the new owner. This is especially valuable for electric unicycle (EUC) riders and other enthusiasts who often upgrade or trade their vehicles.

To transfer the warranty, the original proof of purchase (receipt, order confirmation, or invoice) must be passed to the new owner. This document is essential — we cannot validate or honour any warranty claims without it. The product must also be properly maintained and serviced by Escooter Clinic. Misuse, unauthorised repairs, or water damage (unless the product is waterproof) will void the warranty.

Ride with confidence — and know your warranty can go the distance, even if your PEV changes hands.

Comprehensive Warranties
We offer a 6-month warranty on all spare parts and accessories, and a 12-month warranty on all scooters, unless otherwise stated. Shop with us and enjoy peace of mind!
Wide Coverage
Our warranty covers all manufacturer defects. You're assured that your investment is protected against manufacturing mishaps.
Repair Warranty
With us, you get a 6-month warranty on most repairs and spare parts fitted. This means our commitment to you continues even after your purchase!
Expert In-store Support
When you shop in our physical store, you receive immediate, expert assistance and advice. Our knowledgeable staff will ensure you choose the right product to suit your needs.

WARRANTY TERMS FOR PURCHASED ITEMS

PEV Warranty Coverage:

All Personal Electric Vehicles (PEVs) purchased from us come with a 12-month warranty covering manufacturing defects and mechanical issues, with the exception of batteries which carry a 6-month warranty.

Spare Parts & Accessories:

All spare parts and accessories in our range are covered by a 6-month warranty against manufacturing defects.

Special Cases:

Some products may have different warranty terms. In such cases, the specific warranty period will be clearly stated in the product description, which takes precedence over our standard terms. If you have any questions about warranty coverage for a specific product, please don't hesitate to contact our customer service team.

Who is covered?

Our warranty now follows the product, not just the original buyer — meaning it’s transferrable if you decide to sell your PEV. The new owner can benefit from the remaining warranty, as long as the transfer is accompanied by proof of the original purchase.
Accepted proof includes a receipt, order confirmation, or invoice from Escooter Clinic. When transferring ownership, it is your responsibility to pass this proof of purchase to the new owner. Without it, we cannot validate or honour the warranty.
Please ensure the product has also been maintained according to our warranty terms, and that no unauthorised repairs or misuse have occurred, as these may void the coverage.

What is covered by the warranty?

We cover all manufacturer defects. Escooter Clinic WILL NOT COVER:

Wearing parts listed below but not limited to:

Brake pads
Tyres
Tubes
Rubber parts

Misused items will not be covered. Every single part/scooter purchased from Escooter Clinic has to be maintained and can’t be used in WET conditions. Any damage resulting due to water ingress (Unless the product is clearly labeled as waterproof) will not be covered by the warranty.

Non maintained, abused, items after an accident, any damage not resulting in normal wear and tear will NOT be covered and will lead to a LOSS of the warranty. The product to maintain the warranty MUST be serviced by Escooter Clinic, any attempts of fixing, or disassembling the product by the customer will VOID the warranty.

If you notice that the product is faulty STOP USING IT IMMEDIATELY. Further use of a faulty/damaged product can lead to the warranty being voided. Escooter Clinic will not be held liable for extended damages due to improper use.

WARRANTY FOR REPAIRS DONE AT ESCOOTER CLINIC

Escooter Clinic gives a warranty of 6 months for most of the repairs and spare parts fitted

Exclusions:

If the scooter was water damaged, and the customer didn't decide to replace all of the parts that were in contact with water
Wearable parts like tyres, inner tubes, puncture repairs, rubber grips etc.
Trying to carry out repairs on your own will void the warranty with Escooter Clinic
For the warranty to be granted all repairs have to be done by Escooter Clinic

Terms and conditions for repairs (Including warranty work):

We charge £5 a day of storage charges.
We charge a diagnostic fee of £30 for scooters, and £50 for any other PEV.
If a scooter is brought in as a warranty claim, and the claim is denied, then a minimum diagnostic fee of £50 applies.

IN-STORE SHOPPING TERMS

PLEASE NOTE THAT ALL PURCHASES IN STORE ARE FINAL, AND WE DO NOT ACCEPT RETURNS.

Arranging the parts/scooter to be brought to our store

If the item has been purchased/repaired in our local store, then the customer is responsible for bringing the item back to our store for us to assess it and carry the warranty checks/repairs.

Scooters, spare parts, and repairs.

If the product that has been assessed by Escooter Clinic will be found in violation of the warranty then the customer may be requested to cover costs of the checkup (completely at the discretion of Escooter Clinic).

DEPOSITS

All deposits paid in-store or online are non-refundable.
A deposit places a hold on the item for a period of 30 days from the date of payment.
If the customer does not pay the full amount for the held item within 30 days of placing the deposit, the deposit will be forfeited.
The deposit amount will not be credited towards future purchases if the original item is not purchased within the 30-day hold period.
Deposits are non-transferable to other items or customers.
Deposits are non-refundable due to the item being removed from sale and held specifically for the customer, which incurs costs and affects our inventory management.