Warranty and terms of service of physical store

WARRANTY


1. All spare parts and accessories sold by us have 6 months warranty

2. All scooters sold by us have got 12 months warranty UNLESS stated otherwise in the description, then the description specifies the length of the warranty.


TERMS OF THE WARRANTY

WHO IS COVERED?

The person that has originally purchased the item from us. The warranty is not transferable or can’t be traded in for cash/vouchers/store credit.

WHAT IS COVERED BY THE WARRANTY?

We cover all manufacturer defects. EScooterClinic WILL NOT COVER:

       -    Wearing parts listed below but not limited to:
            1. Brake pads
            2. Tyres
            3. Tubes
           4. Rubber parts

      -     Misused items will not be covered. Every single part/scooter purchased from EScooterClinic has to be maintained and can’t be used in WET conditions. Any damage resulting due to water ingress (Unless the product is clearly labeled as waterproof) will not be covered by the warranty.

Non maintained, abused, items after an accident, any damage not resulting in normal wear and tear will NOT be covered and will lead to a LOSS of the warranty.

The product to maintain the warranty MUST be serviced by EScooterClinic, any attempts of fixing, or disassembling the product by the customer will VOID the warranty.



WARRANTY FOR REPAIRS DONE AT ESCOOTERCLINIC

EScooterClinic gives a warranty of 6 months for most of the repairs and spare parts fitted

Exclusions:

- If the scooter was water damaged, and the customer didn't decide to replace all of the parts that were in contact with water

- Wearable parts like tyres, inner tubes, puncture repairs, rubber grips etc

- Trying to carry out repairs on your own will void the warranty with EScooterClinic

- For the warranty to be granted all repairs have to be done by EScooterClinic.




Arranging the parts/scooter to be brought to our store
Scooters, spare parts, and repairs.
If the item has been purchased/repaired in our local store, then the customer is responsible for bringing the item back to our store for us to assess it and carry the warranty checks/repairs.

If the product that has been assessed by EScooterClinic will be found in violation of the warranty then the customer may be requested to cover costs of the checkup(completely at the discretion of EScooterClinic).